Refund Policy
Last updated: 21 October 2026
This Refund Policy explains how payments and refunds are handled on JustGenQR, operated by CCL Digital LLP.
1. JustGenQR is Free
The Business plan is free for every account at ₹0 and includes every feature of the platform — unlimited QR codes and scans, advanced analytics, password-protected QR codes, expiring QR codes, bulk generation, API access, team workspaces, campaigns and white-label exports. There are no paid tiers, no trials, no add-on credits and no card details required. Because we do not charge self-serve users, there is nothing to refund.
2. Enterprise Agreements
The Enterprise plan is custom-priced and covers dedicated infrastructure, SLA-backed support, white-label deployment and custom onboarding. Fees, invoicing, cancellation and refund terms for Enterprise are governed exclusively by the signed agreement or statement of work between you and CCL Digital LLP, not by this page.
3. Legacy Paid Subscriptions
Earlier versions of JustGenQR offered paid Pro and Business subscriptions. All such subscriptions have been discontinued, every affected account has been moved to the free all-features plan, and no further charges are raised. If you were charged after the plans became free, email us and we will refund the amount in full to the original payment method, normally within 7–10 business days.
4. Cancellation
- No subscription to cancel — nothing renews and nothing is billed.
- You may stop using the Service or request account deletion at any time.
- Your past invoices, if any, remain visible on the Billing page.
5. Raising a Billing Query
Email hello@crisscrosslab.com from your registered account email with the transaction or order ID. We typically respond within 2 business days.
6. Contact
CCL Digital LLP, 1101, Unitech Arcadia, Sector 49, Gurugram, Haryana 122018. Phone: +91 93116 22116.